Contact us + FAQ – MyFaceSwimsuit

Choose Your Preferred Currency

  • 60-Day Returns
  • FREE SHIPPING over
  • Contact us
  • Where is my order?

    Typically, you will be able to track your order 3 business days from the time of purchase. However, if you purchased a Personalized Photo Charm, it can take 3-5 business days tracking information to become available.

    Other Questions?

    Due to the large number of emails we have received, it may take up to 24 - 48 hours for us to get back to you. We appreciate your patience & understanding.

  • Track Order
.What makes a good photo?
.How many faces can I print on a product?
.Can I upload something other than a person, dog, or cat?

Does it have a face? If so, we can print it! We love critters of all types. While some of our designs are specific to humans, dogs, and cats, we have tons of fun, printed designs for you to choose from and purchase.

.Can I see a proof of how my product will look?

Unfortunately, we can’t provide a proof before ordering because our designers have to personally set up your image and crop out your loved one’s face, but rest assured that if there are any issues, we’ll send you an email for a new image.

.Do you crop the photo for me?

We crop the photo for you! Just send us a high-quality, head-on photo of your loved one and we’ll crop out the background details so only the face is featured on your product!

If your pet or person has an accessory, hat, or collar that you would like to keep (or get rid of), please specify these details in the order notes.

.I have a different photo question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Ordering and Payment

.What is your change/cancellation policy?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Since your personalized products are one-of-a-kind and made just for you, customization fee per item is included in your purchase. If you need to cancel your order which being production, we will refund the entire cost of your item, less the 30% customization fee.

To cancel an order, please fill out our Contact Form below to send us an email with your order number and we will be able to assist you. Our designers work quickly, so be sure to contact us as soon as possible!

Please review our Return Policy here if you have other questions regarding this subject.

.What payment options are available?

We accept all major credit cards.

.I have a different ordering/payment question

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Product Questions

.Will the ink crack or fade over time?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

.How does sizing work?

We provide standard size.

.How do I wash your products?
  • For our swimsuit, machine-wash them inside-out with cold water and tumble dry on low heat or line dry. Using a mild detergent and avoiding the use of fabric softener and dryer sheets will allow for long-lasting results. These instructions are for the best result possible. Washing our swimsuit with like colors as you normally would your other clothing will not affect the quality of your swimsuit in any way.
.I have a different question about your products.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

 
  •  Customer service email: yourservice97@gmail.com
  •  TEL:1-844-294-7875

  • Facebook Page: Myfaceswimsuit.com
  • Address: Room D,10/F,Tower A,Billion Centre,1 Wang Kwong Road,Kowloon Bay,Kowloon,Hong Kong.

  • We are experiencing high volume of calls resulting to busy circuits. We recommend that you contact us through email or live chat or by clicking the "Contact Us" button.
    Please note:
    1. Once your request is submitted successfully, you will receive an auto reply within 1-2 mins to acknowledge receipt. If you have any difficulties in receiving this auto reply, please check the email address used or your spam folder.
    2. Please do not create additional inquiries regarding the same issue and give our Customer Support up to 24 hours to respond to your emails or tickets.

Contact Us